Frequently Asked Questions about Stansted Easy Parking

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  How early should I make my booking?

As soon as you possibly can as spaces may become limited especially during busy periods of the year.

  What happens to my vehicle?

1 We meet you at the Airport where your vehicle is booked in and inspected by a member of our team.

2 Your vehicle is then taken to our holding compound where the vehicle is inspected a second time for damage that may have been missed on the first inspection due to bad light, rain or generally as standard working practice on our booking in procedure.

3 During the next few hours your vehicle will then be transferred to one of our secure compounds, of which there are several in the area. This is where your vehicle will stay until the day of return.

4 On the day of your return the vehicle will be transferred back to our holding compound ready to be delivered back to you on your return.

5 When you phone us after you have picked up your luggage and you are walking through customs we will deliver your vehicle back to you at our meeting point within the next few minutes.

6 We have Road Risk insurance and are fully insured by TRADEX our limits of indemnity - £50,000 any one vehicle. (Loss or damage to customers vehicles through our own negligence whilst in the course of movement of a customers vehicle on the public highway, damage to third party property and death or bodily injury to members of the public)

  What is the latest that I can book my vehicle in?

Parking can be booked up until 48 hours before your departure day. If parking is needed at later notice you will have to call our offices directly to check for availability.

  Can I cancel my booking?

Yes you can cancel your booking up to 48 hours prior to travel. You will receive a full refund less an administration charge of five pounds.

  Do you have a privacy policy?

Yes, please see the privacy policy page.

  Do you take Credit Cards?

Yes, we accept VISA, MASTERCARD, SOLO, DELTA, and MAESTRO securely via PayPal. Please contact us if you wish to pay using an alternative method.

  What do I do if I have a complaint?

We take any complaint seriously and we do our best to deal with them. We ask you to make a statement in writing with in seven days of your return to the UK. We will not accept any complaints outside this period. All relevant documents and receipts must be forwarded with your complaint.

  What happens if I am running late?

If you are running late, remember we are here to help, please phone 07967 162 399 and inform us of your predicament so we can have a driver ready to meet you on your arrival. If you do not call us and arrive 15 minutes after the booking in time we can not guarantee that a driver will be available to meet you and you may incur an additional charge.

  What happens if my flight is delayed?

If you experience an unfortunate delay you must inform us. You will be provided with a grace period and you will not incur an additional charge for parking. After this period you will be charged for each additional day your vehicle remains in our car park.

  What if I have a disability?

If you have a disability and require assistance we are here to help.

Phone our contact number or E-Mail us with your requirements and we will organise every thing for you free of charge.

  What will happen once I have made a booking?

You will be contacted by E-MAIL within 24 hours of your booking with instructions.

If you do not receive your instructions please contact us.